Privacy Policy
1. Who We Are
Haven City Digital is operated by Haven City LLC, based in Beaverton, Oregon. We provide AI phone receptionist and automation services to small businesses.
2. Information We Collect
We collect only the information you voluntarily provide when you contact us or use our services:
- Contact details — name, phone number, email address, business name.
- Business info — industry, call volume, preferences you share in our forms.
- Messages — anything you write in our contact forms, emails, or texts to us.
- Basic web data — browser type, pages visited, IP address, collected via Google Analytics and Microsoft Clarity for site performance only.
3. How We Use It
- To respond to your inquiry and provide services you requested.
- To send SMS confirmations, appointment reminders, missed-call follow-ups, and booking links related to your inquiry.
- To improve our website and service quality.
- To comply with legal obligations.
4. SMS Messaging
When you submit our contact form, you consent to receive SMS messages from Haven City Digital related to your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for support. Opting in to SMS is not a condition of purchase.
We do not share your mobile phone number or SMS opt-in data with any third parties or affiliates for marketing or promotional purposes. SMS consent data is kept confidential and used solely to deliver the messages you requested.
5. Who We Share Information With
We do not sell your personal information. We share limited data only with service providers needed to run our business:
- Zoho CRM — lead storage.
- Twilio — SMS delivery.
- Retell AI — voice call handling.
- n8n, Vercel, Google Analytics, Microsoft Clarity — hosting and analytics.
Each provider is bound by their own privacy terms and processes data only to deliver services to us.
6. Data Retention
We keep lead and customer data for as long as needed to serve you, comply with law, and resolve disputes. You may request deletion at any time (see section 8).
7. Security
We use reasonable technical and organizational safeguards to protect your data. No system is 100% secure, but we use reputable vendors (Zoho, Twilio, Retell, Vercel) that follow industry standards.
8. Your Rights
You can request to access, correct, or delete your data at any time. Email hello@havencitydigital.com and we'll handle it within 30 days.
9. Cookies
Our site uses cookies for analytics (Google Analytics, Microsoft Clarity). You can disable cookies in your browser settings. We do not use tracking for third-party advertising.
10. Children
Our services are intended for business owners 18+. We do not knowingly collect data from children under 13.
11. Changes
We may update this policy. The "Last updated" date at the top reflects the latest version.
12. Contact
Haven City LLC
Beaverton, Oregon, USA
Email: hello@havencitydigital.com
Phone: +1-503-782-7010